Shipping & Returns

Where we deliver

We deliver to addresses in Virginia, Washington DC and Maryland only. Orders to other states cannot be accepted.

Delivery

We confirm delivery timing and any delivery charge when we confirm your order. Large items such as ceiling and fireplace mounts can be scheduled together with installation.

30-day returns

You may return most items within 30 days of delivery. Items must include all parts, manuals and original packaging.

Restocking fee

Opened items are subject to a 15% restocking fee, deducted from your refund. Unopened items in original packaging are refunded in full.

Damaged or incorrect items

Call or text 703 829 0646 within 3 days of delivery and we will make it right.